Answer Desk Data Policy

  • DATA POLICY
    • PLEASE READ THIS DATA POLICY ("POLICY") CAREFULLY BEFORE USING THE ANSWER DESK SERVICE ("SERVICE").
    • This AnswerDesk Soft, LLC ("COMPANY") POLICY describes what information we collect and how it is used and shared.
  • PRIVACY, PERSONAL INFORMATION AND CONFIDENTIALITY
    • All Information COMPANY collects from You is stored and maintained on servers utilizing reasonable and appropriate data security safeguards. COMPANY does not lend, lease, sell, or market information it obtains from its customers or those who provide us personally identifiable information. COMPANY does not disclose purchase information or licensing information to third parties.
    • COMPANY collects personally identifiable information whenever You purchase/license a COMPANY product or service. Information includes Name, Address, Phone Number, Email address, Payment Information, Product Purchases, Licenses Owned, Employee/Contact Details, etc. The information we collect allows COMPANY to communicate with You regarding upcoming product updates, new product releases, relevant news and other important business matters.
    • COMPANY does not wish to receive, act to procure, nor desire to solicit, confidential or proprietary materials and information from You through the SERVICE. Any and all materials, attachments, or information submitted by You, divulged during chats, online discussions, Support Center submissions, or made available to COMPANY in any manner will be deemed NOT to be confidential by COMPANY. You acknowledge that submissions to COMPANY will not be considered confidential or proprietary and that COMPANY will be under no obligation to keep such information confidential.
    • COMPANY may use cookies for technical purposes so as to improve the SERVICE experience or to make use of persistent cookies to remember You between visits to the SERVICE. You can disable Cookies by modifying the appropriate settings within Your web browser. If You do not wish to store personally identifiable information in Cookies and do not make the appropriate selections within Your web browser, do not use this SERVICE.
    • Your election to use the SERVICE indicates your acceptance of the terms of this AGREEMENT. You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform COMPANY immediately of any unauthorized use of your user account by any method listed on the SERVICE website’s Contacts page. COMPANY is not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.
    • COMPANY may disclose or report Confidential Information in limited circumstances where it believes in good faith that disclosure is required under the law. For example, COMPANY may be required to disclose Confidential Information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as a court order, subpoena, search warrant, or a law enforcement request. Additionally, if the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the SERVICE to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.
Last revised June, 2017