CLOUD-BASED CUSTOMER SUPPORT SYSTEM FOR YOUR ENTERPRISE
Answer Desk is an affordable and easy-to-use cloud based help desk system for small and large businesses alike. Unlike its competitors, Answer Desk was designed to help your team address customer inquiries in a timely fashion and in so doing, build a constantly expanding knowledge base that will substantially reduce long-term support costs.
Sign up for your free trial and we’ll create a customized help desk account for your business. Within a few minutes, you’ll be up and running and ready to process your first support ticket with Answer Desk. And once you’re ready to ditch your old help desk system, we’ll be happy to assist with your transition.
All questions, issues and suggestions submitted by your customers are automatically converted to Answer Desk support tickets. As you’ll soon discover, a wealth of built-in tools will help your team organize this information and automate time-consuming support activities to enhance productivity and overall team efficiency.
Answer Desk’s innovative "crowd-sourced" knowledge base engine will improve customer satisfaction and reduce costs associated with the support services you offer to your customers. You will no longer be required to respond to the same questions and can focus your efforts on new issues and inquiries.
A COMPREHENSIVE FEATURE SET
Answer Desk includes a robust feature set designed to improve customer interaction quality and increase team productivity.
"CROWD-SOURCED" KNOWLEDGE BASE ENGINE
All Answer Desk support tickets can be marked private or made available to members of your user community. Public tickets are the basis of an organic, ever-growing knowledge base. With a highly organized structure, Answer Desk underscores the virtues of "self-service" and allows users to discover answers to their questions without any direct intervention from members of your support team.
Whether your business experiences low or high support traffic volumes, Answer Desk’s suite of ticket categorization tools are designed to direct incoming communications into appropriate queues for timely and accurate follow-ups.
We’ve made it easy for you to transition from an email-based support system to Answer Desk. As you’ll discover, Answer Desk can automatically convert incoming communications into support tickets so you can leverage the workflow capabilities of the platform with minimal effort.